Maze Consulting

About Us

Established in 2011 and a Level 1 B-BBEE company, MAZE Consulting consists of a group of Hospitality Professionals who are passionate about excellent service delivery.

We specialise in providing customised solutions for Hospitality Properties, jointly working with your management and team to best utilise your offering more efficiently and strategically. The value of our service offering lies in having access to experts from the Hospitality Industry with in-depth experience in all areas of the Hotel Operation.

This includes General Management, Revenue Management, Rooms Division Management, Food and Beverage Management, Facilities Management, etc.

The Team

WE OFFER A PLAN

IN ITS MOST BASIC FORM | TO GUIDE ALL ACTIONS | TO PROSPER

SERVICES

Take a look at our Services page to see how we can assist you

Services

Hospitality Industry Experts

We also provide Hospitality Industry training through our MAZE Academy to students who wish to pursue a career in the industry, assisting and contributing towards a more sought-after applicant.

We assist in the management of properties, project management, reservation services and social media branding under MAZE Collection.

With over 20 years’ experience in the Hospitality Industry, our team is well-equipped to assist any existing or start-up property by offering our expert advice on the best structures fit for your staff complement to be as productive as possible.

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Defining Efficiency

A business is only as strong as the structure it is built on. Documented, well- thought-through procedures and guidelines are what make every-day challenges manageable. This can often be an area viewed as less important and is, therefore, often neglected.

Without standard procedures and guidelines that are clearly communicated and documented, new employees struggle to adapt to the intrinsic yet haphazard way of doing business that every other employee appears to ‘just know’. Aimed at educating any new staff member without unnecessary intervention from management, well-written procedure documents also ensure that standards are kept and what you initially intended, is consistently executed.

Maze Academy

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MAZE Academy

At MAZE Academy, we focus on the training of unskilled learners through our Basic Hospitality Course, as well as entry-level learners through our Senior Education and Training Authority (SETA) accredited Hospitality Management Course.

Hotel PMS Training
We offer a variety of courses, combining theory and practical examples.
Courses range from Front Desk to Housekeeping and Reservations, etc. and are aligned with the most popular management systems, including Opera PMS.

Point Of Sale (POS) Training
We also offer training on various POS systems such as MICROS, Pilot and GAAP, combining theory with practice.

Training & Development
Training and development provide both the company as a whole and the individual employees with benefits that make the cost and time devoted a worthwhile investment.

BLOG & EVENTS

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Welcome To The Maze Consulting Team

On behalf of Maze Consulting's staff and workers, we would like to welcome Bonita & Nicole, our newest additions to the team. We are sending you our warmest welcome. All of us here in the office are truly amazed with your talents, abilities and knowledge. Welcome to our team.

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New Graduate of Basic Opera PMS & Introduction to Hospitality Operations

Maze Consulting is proud to announce that Bernard Juwele has successfully completed his course in Basic Opera PMS and the Introduction to Hospitality Operations. What makes us even more proud, is that Bernard, within a week of completing his course, found employment at a fabulous upmarket hotel. Congratulations and Well Done!!

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Technology Trends To Watch in the Hospitality Industry.

Technology spending is increasingly becoming a bigger part of the budget of hotels and guesthouses. It is therefor interesting to note the key trends that are arising from the 2016 Lodging Technology Study and it comes as no surprise that mobile comes in at the top of this list of trends.

We’ve highlighted in the past the importance of being mobile ready and mobile still dominates the list of new technology rollouts, from mobile booking apps to mobile keys. Everyone wants in on the technology game or risk being left behind.

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Motination: Training future Hoteliers

Since being involved in the Hospitality industry from 1998, I have had the privilege to work and be upskilled by many hotel professionals, some acting as mentor to me.

In March of 2016, through the learnings I have gained, my vision of working in an environment where the main focus is on training and development, was fulfilled. I joined Maze Consulting, a business owned by one of the influential people in my life, Melanie van Wyk. We were, as we both believed, destined to work together again, after a departure from one another in 2009.

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People Power

In my last article “Be the People’s GM” I spoke of Leadership and the impact it has on it’s People.

I wish to add the following:

Always Adopt A Positive Attitude

Despite the challenges businesses face in the economy, a good leader has to ensure you can grow and maintain a good business during these times. You have to ensure you have a sound business plan and that you share this with your employees in order for them to believe and move alongside you in achieving your business goal. Your postive energy will have a positive impact to your team and the people surrounding you.

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