Monday, 20 June 2016 14:28

People Power

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In my last article “Be the People’s GM” I spoke of Leadership and the impact it has on it’s People.

I wish to add the following:

Always Adopt A Positive Attitude

Despite the challenges businesses face in the economy, a good leader has to ensure you can grow and maintain a good business during these times.  You have to ensure you have a sound business plan and that you share this with your employees in order for them to believe and move alongside you in achieving your business goal. Your postive energy will have a positive impact to your team and the people surrounding you.

20 Years in and you learn a thing or 2 about customer service in Hospitality. Most people know the basics such as the welcoming smile and immediate acknowledgement of guests as they arrive at your property. But there is a side to customer service that seems to have been forgotten by businesses. Contact with the guest before they arrrive at your property is equally important and affects the experience as much as the actual stay. Dealing with bookings on a daily basis there are a few key points that especially people in administrative positions need to keep in mind for excellent service:

Wednesday, 20 April 2016 16:24

Hospitality in the Digital Age

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The hospitality industry has been at the forefront of the digital revolution the past few years. Companies like Airbnb, Uber and websites like Tripadvisor have in many ways rocked the established industry and created brand new ones. Many companies were forced to invest aggressively in developing new models and focusing on mobile and last minute bookings.

Properties that fail to adapt to the changing times can see their normal way of doing business being threatened. There is however no need to be discouraged by the changing landscape but instead embrace the change and integrate it fully into your service offerings.