Tuesday, 19 April 2016 22:10

Be the People’s GM

Written by Gallo Shanker

I have been privileged over the years to work with so many great leaders in the Hospitality Industry at some amazing properties. Many of these General Managers have influenced my career and the type of manager I am today. Having now moved from the Operations side of the Hospitality industry to a supporting role as a Hospitality Professional and Consultant to industry, I believe the most important quality of any leader is to really care for your people.

Listen to your people

People are your greatest resource in any business and even more so in Hospitality. They are the face of your brand, the smile that can make or break someone’s experience. Listen with intent to their feedback, motivate and encourage, lead by example.

Lead by example

There are few things so rewarding as to help someone grow in a new role, or improve their skills to become a more productive, confident person. Great managers and mentors love to see this happen. Don’t be afraid of sharing your knowledge and always have someone in mind that you’re teaching to take over from you when the time is right.

I joined Maze Consulting because we have a shared vision. We believe in developing people with genuine care. Melanie and I have known each other for years and her ethos of investing time and energy into her people speaks to and compliments my own. I am excited about what the next few months will hold in store for us.

Yours in Hospitality,
Gallo Shanker


Gallo is a consummate professional hotelier with many years of experience in the Luxury Hospitality Industry. He has a sincere passion for standards and excellence. His portfolio includes the likes of: The Victoria & Alfred, Spier Wine Farm, The Twelve Apostles Hotel & Spa, Hotel Lé Vendome and the Cape Royale Luxury Hotel. (For his full bio, click here)


Last modified on Tuesday, 16 July 2019 10:56